How we collect, use, and protect your personal information
Plumber Pro Services ("we," "us," or "our") is a marketing and lead generation service operated by Vmeus LLC. We operate the website plumberproservices.com (the "Site") and connect consumers with licensed local plumbing service providers in Corona, Chino Hills, Diamond Bar, Riverside, Murrieta, and Menifee, California. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our Site or call our phone number.
Plumber Pro Services is not a plumbing contractor. We facilitate connections between consumers and independently owned and operated plumbing businesses. This Privacy Policy applies only to our practices; the service providers you are connected with maintain their own privacy policies.
By using our Site or calling our phone number, you agree to the collection and use of information in accordance with this Privacy Policy.
When you call us, we share your contact information, service address, and issue description with the licensed local plumbing service provider we connect you with. Once connected, that provider handles your information under its own privacy practices.
We may share call data, lead information, and performance metrics with marketing networks (such as pay-per-call networks) and advertising partners for campaign measurement, billing, and lead attribution.
We use third-party vendors to operate our Site and business, including website hosting, call tracking and routing platforms (such as Ringba), web analytics (such as Google Analytics), advertising platforms (such as Google Ads, Microsoft Ads, Meta), and communication tools. These vendors are contractually obligated to protect your information.
We may disclose information when required by law, court order, or governmental request; to enforce our Terms; to protect rights, property, or safety; or in connection with suspected fraud or illegal activity.
If Vmeus LLC or Plumber Pro Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided before it becomes subject to a different privacy policy.
We and our partners use cookies, web beacons, pixels, and similar technologies to remember preferences, understand Site usage, measure marketing effectiveness, deliver targeted advertising, and attribute phone calls to traffic sources. Most browsers let you control cookies through settings, though disabling them may limit some Site features.
Our Site may link to or use services from third parties, whose practices are governed by their own privacy policies. Key third-party services include Google Analytics, Google Ads, Ringba (call analytics, tracking, and routing), and Meta Pixel where applicable.
Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information, and to opt out of marketing. To exercise these rights, contact us using the information in Contact Us. We respond within timeframes required by applicable law.
Because Plumber Pro Services serves California cities in Riverside, San Bernardino, and Los Angeles counties, virtually all of our users are California residents. Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the right to:
To exercise these rights, visit our Do Not Sell My Personal Information page or contact us below.
We retain personal information as long as necessary for the purposes in this Policy, legal compliance, dispute resolution, and agreement enforcement. Typical periods: call recordings 90 days–2 years; analytics data up to 26 months; marketing data until opt-out or deletion request; legal records as required by law.
We use reasonable technical and organizational measures — including encryption in transit (HTTPS/TLS) and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our Site and services are not directed to individuals under 18, and we do not knowingly collect their information. If you believe a child has provided us personal information, contact us and we will delete it.
We may update this Privacy Policy periodically. Updates will be posted here with a revised "Last Updated" date; material changes will be communicated through prominent notice on the Site.